Professional BPO Services

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Challenge

 A mid size staffing agency was burdened with time-consuming back-office tasks, such as payroll processing, invoicing, and compliance reporting. This diverted resources from core business activities and increased operational risks.

Solution

The agency partnered with Mekoni Labs to handle the back-office functions. The BPO team utilized advanced technology and industry expertise to streamline processes and ensure accuracy.

Results

• Improved accuracy and efficiency: Automated systems and experienced professionals reduced errors and improved processing speed.
• Enhanced compliance: Mekoni Labs ensured adherence to all relevant labor laws and regulations.
• Reduced operational costs: By outsourcing non-core functions, the staffing agency achieved significant cost savings.
• Increased focus on core business: Freed from back-office burdens, the staffing agency could concentrate on strategic initiatives and client relationships.

Challenge

 A global staffing agency faced challenges in sourcing specialized talent in specific regions. Geographical limitations and language barriers hindered their ability to meet client demands.

Solution

The agency partnered with Mekoni Labs.  Mekoni Labs' network of local experts enabled them to tap into diverse talent pools and streamline the recruitment process across different countries.

Results 

• Expanded talent pool: Access to a wider range of skilled professionals in various regions.
• Faster time-to-hire: Efficient recruitment processes and local expertise accelerated the hiring process.
• Improved client satisfaction: Meeting client needs for specialized talent, regardless of location.
• Enhanced global brand reputation: Demonstrating a strong global presence and ability to source top talent.

Challenge

 A home healthcare agency struggled to manage a high volume of incoming calls from patients, caregivers, and healthcare providers. The existing call center was understaffed and unable to meet the growing demand.

Solution

The agency outsourced its call center operations to to Mekoni Labs. Mekoni Labs established a dedicated call center team to handle incoming calls, answer inquiries, schedule appointments, and address concerns. The provider also implemented advanced call routing and IVR systems to efficiently direct calls.

Results

• Improved Customer Satisfaction: Faster response times and enhanced customer experience.
• Increased Operational Efficiency: Reduced call wait times and improved call handling efficiency.
• Scalability: The ability to scale the call center operations to meet fluctuating demand.
• Cost Savings: Reduced overhead costs associated with in-house call center operations.